These general terms and conditions apply to all contracts that are made here on jamu-products.ch,
completed via email/messaging apps or phone.
CONCLUSION OF CONTRACT
The contract is only concluded after receipt of the order confirmation.
All prices are in CHF and include VAT.
Shipping costs apply to each order. With a goods value of CHF 150.00 or more, shipping within Switzerland/Liechtenstein is free. Shipping to the EU or worldwide only after consultation. Please contact us via email or the contact form.
We deliver to Switzerland/Liechtenstein. Shipping to the EU or worldwide only after consultation. Please contact us via email or the contact form. Delivery is by post/courier or forwarding agent.
If the product is in stock, we usually ship within 5 working days.
We prefer payments via bank payment or TWINT. Credit cards or PayPal are also possible.
If you want to pay on account (payment in advance), transfer the purchase amount within 7 days to the following bank account:
JAMU Products GmbH
IBAN: CH38 8080 8004 1743 2991 5
The JAMU frames weigh between 1 and 3 kg. Because JAMU is wall hung, we recommend that the frames be filled and rotated on the wall, not by young children, or only under adult supervision.
We accept no liability for improper use.
RETURNS / EXCHANGES / DEFECTS
Wood is a natural product and may differ from the image in the shop due to its characteristics. Additionally, wood can have various color shades. Irregularities and unevenness in the natural wood product are accepted when placing an order and cannot be contested. Moreover, wood may react to intense sunlight and temperature fluctuations. Changes of this kind cannot be contested.
The buyer must inspect the delivered goods as soon as possible. Any defects must be reported by the buyer within 30 days of the purchase date. For hidden defects, an extended period of 2 years applies if they are reported immediately upon discovery, and the existence of the defect at the time of purchase can be proven. The warranty does not constitute a material guarantee. (Any wear and tear that occurs over time is not covered under the warranty.)
We kindly ask you to contact us in advance if you wish to return or exchange a JAMU. Incurred shipping costs for returns will not be covered by JAMU. The purchase amount, minus the shipping costs, will be refunded.
Only undamaged products can be returned.
If you have any questions about returns, exchanges or defects, you can contact us at any time at the following e-mail address.
JAMU Products GmbH
+41 079 723 17 10
Our website can usually be used without providing any personal data. Insofar as personal data (e.g. name, address or e-mail addresses) is collected on our website, this is always done on a voluntary basis as far as possible. This data will not be passed on to third parties without your express consent. We would like to point out that data transmission on the Internet (e.g. when communicating by e-mail) can have security gaps. A complete protection of the data against access by third parties is not possible. The use of contact data published as part of the imprint obligation by third parties to send unsolicited advertising and information material is hereby expressly prohibited. The site operators expressly reserve the right to take legal action in the event of unsolicited advertising being sent, such as spam e-mails.
This website uses Google Analytics, a web analytics service provided by Google Inc. (''Google''). Google Analytics uses so-called ''cookies'', text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website (including your IP address) is transmitted to a Google server in the USA and stored there. Google will use this information to evaluate your use of the website, to compile reports on website activity for website operators and to provide other services related to website activity and internet usage. Google may also transfer this information to third parties if required to do so by law or if third parties process this data on Google's behalf. Under no circumstances will Google associate your IP address with other Google data. You can prevent the installation of cookies by setting your browser software accordingly; we would like to point out to you however that in this case you can if applicable not use all functions of this website in full. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Nänikon, January 2023, version 1.3